Effective Date: 01/04/2025

At SMElevateAI (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

SMElevateAI is the Data Controller responsible for your personal information.

Our contact details are:

SMElevateAI

Email: [email protected]

If you have any questions regarding this Policy or our data protection practices, please contact us.

2. Information We Collect

We may collect and process the following categories of personal data:

- Name
- Email address
- Phone number
- Business information
- Any information you provide during consultations, form submissions, or communications with us

We only collect personal data necessary for delivering our services, communicating with you, and improving your experience with us.

3. How We Use Your Data

Your personal data will be used to:

- Provide you with our products and services

- Communicate with you regarding your account, inquiries, or services

- Send you information, updates, or offers you have consented to receive

- Improve our products and services

- Comply with legal obligations

All processing is conducted lawfully, fairly, and transparently, following the legal bases set out in the UK GDPR, primarily:

- Your consent

- The performance of a contract

- Compliance with legal obligations

- Our legitimate business interests

4. Data Storage and Security

All data is securely stored on the GoHighLevel platform, a trusted and GDPR-compliant service provider.

You can review GoHighLevel’s Privacy Policy for further information about their data protection measures here: GoHighLevel Privacy Policy.

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Sharing Your Data

We do not sell, rent, or share your personal information with any third parties for marketing or other commercial purposes.

Your data is strictly used within SMElevateAI for service delivery and communication purposes only.

6. Your Rights Under GDPR

Under the UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request correction of any inaccurate or incomplete data

- Request erasure of your personal data ("the right to be forgotten")

- Object to or restrict processing of your data

- Request transfer of your data to another service provider (data portability)

- Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

When we no longer need your personal data, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this page regularly to stay informed about how we are protecting your information.

We will notify you of any significant changes where appropriate.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

Website:

https://ico.org.uk/

Phone: 0303 123 1113

Thank you for trusting SMElevateAI with your information.